Polly Toynbee writes:
Post Office staff are
on strike today, protesting at the rolling closure of crown post
offices.
Some 60 are scheduled to go now, with many more expected to follow. More than 2,000 experienced counter staff will go too.
The fine, 100-year-old
crown post office I know well in Lewes always has long queues, where people
talk as they wait – but now it’s to be replaced with a counter crammed into the
back of a small branch of WH Smith.
Here’s why it matters.
Post
offices are a precious public face of the state, the front door to myriad
things the state does.
Penny-pinching and lack of imagination means they have
never been well developed commercially, even as the mass sending and returning
of parcels has become essential to internet shopping.
Think what else these
prime sites could do.
But above all, think what they are: the welcoming
providers of help, information and support.
However much we do online we still
need a human face: someone to ask, someone to explain.
Royal
Mail has gone, and the Queen’s head with it, shockingly
undersold at a
knockdown price. Watch the Post Office ebb away too.
The human face of the state is
everywhere in retreat, no longer speaking to its citizens.
HMRC has closed all
its public counters, where people often came for help with paying their taxes.
Libraries,
that great fount of civic knowledge, are closing everywhere, occasionally
replaced by well-meaning volunteers without the information people need on
everything from benefit applications to local planning consultations.
Even schools are no longer
plainly part of our public heritage, with academy chains run and branded by
business.
As for “free” schools, what are they “free” of? Of us, of our
councils, of public ownership.
Pools and leisure centres are
privatised, costing more, while half of all parks, says the Heritage Lottery
Fund, have hired out or sold off chunks of their estate to private enterprises,
making hiring pitches or other resources more expensive.
Bus services have been savagely cut back in rural areas
as public subsidy is slashed. Ticket inspectors are replaced by machines,
stations denuded of reassuring staff in uniforms.
Local museums are closing or
sharply reducing their opening hours.
As the armed forces shrink
rapidly, local bases close – bases that used to link many communities to the life
of the services.
Even our air search and rescue is now privatised, run by the
Bristow Group – its pilots
(Prince William included) parasitically trained, of course, by the RAF, not by
the company.
Public space is replaced by the
growing world of shopping malls: private spaces patrolled by private guards,
with limited public rights.
In that private sector, the human face is vanishing
too, friendly supermarket checkout staff replaced by those damned
self-checkouts.
Local banks are closing, leaving
just an ATM and online banking.
Britain is “advanced” in dehumanised services,
but it may help explain why polls show we are becoming one of the European
nations least
trusting of each other, suspicious and alienated.
By 2020 the plan is to shrink the state to 33% of GDP.
Even if, as before, it misses that target and is 35% of GDP, it will become
American-sized, far from the average of 45% in the EU, where social democratic
traditions persist.
The headcount of public employees
has already shrunk to just one in five.
Good, say those who think the state a
wastrel and the enemy of enterprise. How absurd to resist cuts. What next,
bring back the lamp-lighters?
But when does the moment come
when the functions of the state are worn too thin, too invisible, too
impersonal?
The veneer of civilisation is perilously thin.
One by one, they
might justify cutting a rural bus with too few passengers, a library or post
office with low footfall, a museum or pool not used enough at certain times.
But take it all together, and we lose communal space, owned by us all, run for
our benefit alone.
Knowing something is there in our community is a
reassurance. There is a warmth about something being public, for all of us.
Even for those who can afford to pay, the emotional sense of civic pride is
lost when a service becomes a privatised transaction.
A sense of order and
safety depends on plenty of public servants behind public counters or in
uniforms, comfortingly visible, from park keepers to station masters, street
cleaners to CSOs.
A bouncer in a borrowed G4S uniform working for a temp
agency, here today and gone tomorrow, is no substitute for a civic presence
employed by us, working for us.
Goodbye, crown post offices.
With
you goes a great symbol of what we pay our taxes for: who we are, how we access
the faceless state, with a friendly chat and explanation across the post office
counter.
The vanishing public realm diminishes us all.
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