Routed

That's that call centre wallah told. It's only "rowting" in America. It's "rooting" in Britain. There is also a word "rowting", which like "rooting" is also spelled "routing", and there is a word both spelled and pronounced "rooting", but there is no time to go into any of that.

It is striking that the American pronunciation is apparently being used on the Subcontinent these days. Next, they will have adopted American spellings. Those people who said that we could retain a services sector even if we no longer made anything to service, where are you now? Bloody Bangalore, that's where.